ManpowerGroup Colombia

onitor multiple networks, systems, and infrastructure components to ensure continuous availability. • Maintain optimal uptime and performance across all IT and payment systems. • Track and respond to network alerts, payment errors, alarms, and platform-related incidents in real time. • Troubleshoot and resolve technical issues, escalating as necessary to appropriate teams. • Manage alarms efficiently, ensuring timely escalation and follow-up in line with SLAs. • Document incidents, resolutions, and procedures to support knowledge sharing and compliance. • Generate regular reports on health systems, incident trends, and response metrics. • Lead or support incident response activities, ensuring proper communication and root cause analysis